FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Orders
Below are some common questions about Orders
How can I cancel my Order?
If you need to cancel your order, please email us at shop_support@getloosid.com as soon as possible. We will do our best to stop the order before it’s processed and shipped. Once you have a tracking number, we
can no longer cancel or change the order.
I made a mistake with my shipping address. Can I fix it?
If you've entered the wrong shipping address, please contact us at shop_support@getloosid.com immediately. We will try to correct the address, but we cannot guarantee changes once the order is processed. Please note, we are not responsible for packages sent to the wrong address you provided at checkout.
When will my order arrive? Can I track it?
Orders typically process in 3-5 business days. During sales, processing can take 7-10 business days. Once your order ships, you’ll get an email with tracking information so you can follow your package’s progress.
I didn’t get an order confirmation email. What should Ido?
After placing your order, you should receive a confirmation email. If you don’t see it, check your spam or junk folder. If you still don’t find it, you may have entered your email incorrectly. Please contact us with
the correct email at shop_support@getloosid.com.
I'm having trouble checking out. What do I do?
If you're having trouble checking out, try again later or switch between using a mobile or desktop browser. If the issue persists, email us at shop_support@getloosid.com for help.
My tracking says my package was delivered, but I haven’t received it. What should I do?
If your tracking shows "delivered" but you didn’t receive your package, try these steps:
- Check around your property and ask neighbors if they received it by mistake.
- Wait 48 hours, as sometimes packages are marked "delivered" prematurely.
Please note, Get Loosid is not responsible for lost or stolen packages. You will need to file a claim with USPS for missing packages. Accordion pane content
I received the wrong or damaged item. What should I do?
If you received the wrong or a damaged item, please email a photo of the item to shop_support@getloosid.com, and we’ll send a replacement at no extra cost.
Shipping & Returns
Below are some of are common questions about Shipping & Returns
What happens if my order is sent to the wrong address?
If the shipping address you provided is incorrect, and the package is returned to us, you will be responsible for reshipment costs.
What if my package goes unclaimed?
If a package is unclaimed and returned to us, you will be responsible for the cost of reshipping it.
Do you accept returns or exchanges?
Since our products are individually printed after you order, we do not accept returns or exchanges.